Atomic Amplifiers is known for its customer focus and outstanding service acumen. This philosophy of putting the customer first characterizes everything we do. There are a range of ways to get support for your Atomic Product:
Look Online:
The answers to many common "How/ Why/ What/ Which" questions can be found by searching the web with your engine of choice. The electronic product manual (below) can also be searched.
Ask in the Fractal Forum:
The Fractal Audio forum is also a resource for Atomic Amplifiers. You will find the members to be very knowledgeable and experienced across a range of issues including amplifier selection, usage, placement, recording, and more.
IMPORTANT: Forum Private Messages are NOT a channel for Atomic Amps support!
Email Us:
For the best and fastest customer support, please contact us directly at support@atomicamps.com with a detailed description of your question, problem or needs. A representative will respond within 1 day, usually within the first few hours.
If you purchased your unit from an international distributor please contact the distributor for support.
For general inquiries please contact our sales department at sales@atomicamps.com
The manual is in Adobe PDF format. Download the latest reader from Adobe.
Operating Manual for the 2010 Reactor Series04/112009 - Atomic Reactor FR Series Manual Officially, all discontinued products are out of their warranty period and are not technically bound to Atomic support. If you find yourself needing service however, we will still do the best we can to help.
Reactor 112-18 User Manual
Reactor 112-50 User Manual
Reactor 212-50 User Manual
Zipped files may be expanded using 7-Zip
Manuals and other PDF documents require a PDF viewer such as Adobe Acrobat Reader.
I can't believe how fast they got back to me and actually fixed the issue...I've never had such good customer service. And for anyone that's on the fence about getting one of these just get them you won't be disappointed!
I had heard many great things about [Atomic customer service] and I can honestly tell you, I was NOT disappointed. ... very sincere and there was no pressure at all. This is what impressed me most. You don't often find that in today's market.
When you deal with Atomic Amps, you deal with Tom King, President of Atomic Amps... Tom spent at least an hour of his time on the phone talking to me about his amps, and that's not including the demo that he set up and drove 5 hours to...what other amp company President is willing to do that?
The best in the business. I've dealt with customer service from many companies. Most of them were satisfactory, but Atomic's support is way above average. Part of the reason is that it's a relatively small company, but I've dealt with other small companies who didn't have the commitment to customer satisfaction that Atomic has.
I can't say enough. Just outstanding.
Our sound clips page includes lots of clips of the Axe-Fx in a variety of musical genres so you can hear the difference for yourself.
If you have questions about Atomic Products, about how to order, or anything else we can assist with, please email sales@atomicamps.com
Our forum is filled with active professional and hobbyist musicians who use our products on a daily basis. There's almost nothing they can't answer.. Check it out..
