Fractal Audio takes great satisfaction in offering exemplary customer service and support.
Look Online:
The answers to many common "How/ Why/ What/ Which" questions can be found by searching the web with your engine of choice or checking the Axe-Fx wiki. Our searchable electronic product manuals (below) can also a helpful.
Ask in our Forum:
If you can't find the answer by searching, use our forum to ask questions directly. The Axe-Fx community is extremely knowledgeable, energetic, and quick to help.
Forum Private Messages (PMs) are not a supported channel for Fractal Audio support!
Email Fractal Support:
You may also contact us directly at support@fractalaudio.com.
A support representative will respond within 24 hours (typically within the first few.)
If you purchased your unit from an international distributor please contact the distributor for support.
Axe-Fx Firmware, Manuals, Factory Presets, and Axe-Edit Software can be found below.
Please follow the instructions in the Readme file. Failure to do so may result in your unit being rendered non-functional. Audition presets after upgrading as any new parameters will be initialized with default values. Also, verify system configuration options as these may also change.
Warning: Do not attempt to update firmware using an RME FireFace 800 adapter. There is a known issue with this adapter that causes corruption of the MIDI data and may render your unit inoperable.
Axe-Fx Ultra Firmware Version 10.0106/19/2010 - Axe-Fx Ultra Operating SystemAxe-Fx Standard Firmware Version 10.0106/19/2010 - Axe-Fx Standard Operating SystemThe manual is in Adobe PDF format. Download the latest reader from Adobe.
Axe-Fx Operating Manual for Standard and Ultra04/112009 - Axe-Fx Ultra Operating SystemFactory preset banks are also included with Axe-Edit
Axe-Fx Ultra Preset Banks A, B and C11/15/2009 - Banks A, B, and C for the Axe-Fx Ultra 
Axe-Fx Standard Preset Banks A and B11/17/2009 - Banks A and B for the Axe-Fx Standard
Axe-Edit, the companion editor/manager for the Axe-Fx, offers a faster, smarter, easier way to edit and manage your Axe-Fx. The software is currently in BETA and is not officially supported by Fractal Audio Systems.
Axe-Edit Product Info and Download Page
Axe-Fx Firmware can be updated with Axe-Edit.
A Sysex utility can also be used. We recommend Midi-Ox for the PC
or Snoize Sysex Librarian for the Mac.
Zipped files may be expanded using 7-Zip
Manuals and other PDF documents require a PDF viewer such as Adobe Acrobat Reader.
Fractal Audio is a very personally owned company so you can rely on Fractal to give you the best service and advice a company can. Quick e-mail answers, in-depth knowledge to questions you may have, an official forum that the company owner posts at (and a few famous guitarists too!), etc. You really can't go wrong with Fractal Audio as far as customer support goes. Best of all Fractal Audio is constantly sending out free software updates.
Customer Support: 10/10
I can't say enough about what [Fractal] has done... The customer service [they] give is unreal. [They] actually takes what people want and add it to the Axe-Fx for download... That my friends makes all the difference in the world.
Fractal's forums are awesome.. very friendly, and the customer service is the BEST in the industry. The Axe-Fx is updated very frequently as well.
[Fractal Audio] is a company with incredible customer service who really believe in putting the customer first. They listen to requests and they are constantly improving what is clearly an already great product and passing that onto existing customers through software updates.
Only once or twice in my life have I encountered a company in ANY industry as responsive and supportive as Fractal Audio. It gives you hope that there can be more to the music gear industry than profiteering mega-corp where hollow suits plan obsolescence and turn a deaf ear to both the music and the voice of the customer as well. Fractal on the other hand are real people-- real musicians as well-- who want you to be completely satisfied with every aspect of their work, and it shows. I for one am 10-out-of-10 appreciative.
Stellar! ... the most responsive company I've ever dealt with. They have a very dedicated customer base because of it.
10/10: I've rarely seen another company with such a high end product paying such close attention to its customer requests.
Our sound clips page includes lots of clips of the Axe-Fx in a variety of musical genres so you can hear the difference for yourself.
If you have questions about the Axe-Fx, about how to order, or anything else we can assist with, please email sales@fractalaudio.com
Our forum is filled with active professional and hobbyist musicians who use our products on a daily basis. There's almost nothing they can't answer.. Check it out..
